Terms & Conditions – Namibia

Effective Date: 29 January 2026

Welcome to Stryker Retail Namibia (“Stryker Retail”, “we”, “us”, “our”). These Terms & Conditions apply to all visitors and customers who browse, use, or place an order on:

Website: na.strykerretail.com
Support Email: support@na.strykerretail.com

By using this website or placing an order, you confirm that you have read, understood, and agree to these Terms & Conditions. If you do not agree, please do not use this website.

1) About Stryker Retail Namibia

Stryker Retail Namibia is an online store offering products across multiple categories including (but not limited to) electronics, appliances, home goods, lifestyle products, and accessories.

Please note: some orders may be fulfilled through our supply chain and shipped cross-border from South Africa to Namibia.

2) Who May Use This Website

To place an order, you must:

  • Be 18 years or older, or have consent from a parent/guardian

  • Provide accurate personal and delivery information

  • Use a valid payment method available on our checkout

We reserve the right to refuse service, cancel orders, or restrict access where misuse, fraud, or suspicious activity is suspected.

3) Customer Accounts (If You Register)

If you create an account on our website, you are responsible for:

  • Keeping your login details secure

  • Ensuring all information remains accurate and up to date

If you suspect unauthorized access to your account, contact us immediately at:
📩 support@na.strykerretail.com

4) Product Listings & Availability

We aim to keep all product information accurate, including:

  • Product names and descriptions

  • Pricing

  • Stock availability

  • Images and specifications

However, errors may occur. We reserve the right to:

  • Correct any listing errors

  • Update product details

  • Remove products from sale at any time

  • Cancel orders affected by incorrect information

Images are for display purposes and packaging may vary from time to time.

5) Pricing

Prices displayed on na.strykerretail.com are shown in the currency displayed at checkout.

Prices may change due to:

  • Supplier cost changes

  • Market movements

  • Product availability

  • Promotions (when applicable)

The final price you pay is the price shown at checkout at the time your order is placed and confirmed.

6) Placing an Order & Order Confirmation

When you place an order, you will receive an order confirmation message or email.

Important:

  • Order confirmation does not mean the order has been accepted for dispatch.

  • Your order is only considered fully accepted once payment is confirmed and the order is processed for delivery.

We may cancel an order if:

  • Payment is not successfully confirmed

  • Stock is unavailable

  • Pricing errors occur

  • Fraud or abuse is suspected

  • Delivery is not possible to the provided address

If your order is cancelled after payment, you will be refunded according to our Refunds & Returns Policy.

7) Order Numbers

Every order placed on Stryker Retail Namibia receives a unique order number.

Example format: SR-NA-1

Please include your order number when contacting us for support.

8) Payment Methods

Customers can pay using the payment methods displayed at checkout.

If you choose a manual payment method such as EFT/bank transfer (where available), you must:

  • Use the correct payment reference

  • Submit proof of payment if requested

  • Understand that processing begins only once payment is verified and cleared

For payment assistance, contact:
📩 support@na.strykerretail.com

9) Delivery & Shipping (Namibia)

We deliver to addresses in Namibia using approved courier partners.

Estimated Delivery Time

Our estimated delivery timeframe is 48–72 hours (business days) after dispatch, depending on:

  • Your delivery location

  • Courier routing and access

  • Weather, road conditions, and operational factors

Delivery times are estimates and may be affected by circumstances outside our control.

10) Cross-Border Fulfilment (South Africa → Namibia)

Some products sold on this website may be shipped from South Africa into Namibia.

This may result in:

  • Additional processing time before dispatch

  • Customs clearance requirements

  • Requests for supporting documentation from customers

We will assist customers as best as possible, however delays caused by customs or border processes are not fully within our control.

11) Customs & Clearance (Important Notice)

Some orders may require customs clearance and supporting documentation depending on the product type, shipment value, and border requirements.

Customers may be required to provide:

  • Full name and contact number

  • Accurate delivery address

  • Identification or supporting information (if requested by the courier/customs)

If customs charges apply, they will be handled according to the applicable shipping process.

If you need help, contact:
📩 support@na.strykerretail.com

12) Customer Responsibilities

By placing an order, you confirm that:

  • Your delivery details are correct and complete

  • You are reachable on your phone number provided

  • Someone is available to receive the delivery during business hours

  • You will cooperate with courier communication where required

If delivery fails due to incorrect details or missed delivery attempts, additional delivery fees may apply.

13) Returns, Refunds & Exchanges

Returns are handled according to our Refunds & Returns Policy – Namibia.

Key points:

  • Returns must be requested within 14 days of delivery (where eligible)

  • Items must be unused, unopened, and in original packaging (unless faulty)

  • Certain products may be non-returnable due to hygiene and safety reasons

14) Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, you must notify us within 48 hours of delivery.

To help us resolve the matter quickly, please send:

  • Your order number

  • Clear photos of the product and packaging

  • A short explanation of the issue

Email: support@na.strykerretail.com

15) Promotions & Pricing Offers

Where promotions or discounts are offered:

  • They may be limited to certain dates

  • They may be limited to certain products or categories

  • They may end early due to stock availability

Stryker Retail reserves the right to change or remove promotions at any time.

16) Warranties & Product Use

Some products include manufacturer warranties (where applicable).

Warranties generally do not cover:

  • Accidental damage

  • Water or liquid damage

  • Power surges

  • Misuse or incorrect installation

  • Wear and tear

Warranty claims may require inspection, testing, or supplier verification.

17) Intellectual Property

All website content, including branding, logos, product content, design, and text is protected and may not be copied or reused without written permission.

18) Limitation of Liability

To the fullest extent permitted by law:

  • Stryker Retail is not liable for indirect or consequential losses

  • We are not responsible for delays caused by couriers, customs, or events outside our control

  • Our liability is limited to the total value paid for the relevant order (where applicable)

19) Privacy

Your personal information is handled according to our Privacy Policy – Namibia.

By using this website, you agree to our data handling practices.

20) Updates to These Terms

We may update these Terms & Conditions from time to time.

The most recent version will always be available on this page, with the latest effective date shown at the top.

21) Contact Us

For questions, support, or order assistance, contact:

📩 support@na.strykerretail.com
🌍 na.strykerretail.com

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