Shipping Policy – Namibia (Cross-Border)

Effective Date: 29 January 2026
Website: https://na.strykerretail.com
Support Email: support@na.strykerretail.com
📞 Telephone: Coming Soon

Stryker Retail Namibia (“we”, “us”, “our”) is committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how shipping works for customers ordering on na.strykerretail.com, including delivery timelines, cross-border handling, customs, and important delivery rules.

1) Where We Ship

We currently ship orders placed on na.strykerretail.com to:

✅ Namibia (nationwide)

Some remote areas may take longer to deliver depending on courier access.

2) Cross-Border Shipping Notice (Important)

Stryker Retail Namibia operates as a cross-border store.

📦 Orders are fulfilled from South Africa and delivered to Namibia.

This means some orders may require additional handling such as:

  • customs processing

  • extra delivery time

  • additional customer verification

We always aim to keep the process simple and smooth.

3) Delivery Timeframes

We aim to deliver within:

⏱️ 48 – 72 hours (2–3 business days)

Delivery times depend on:

  • your location in Namibia

  • courier route schedules

  • public holidays and weekends

  • weather or unexpected delays

  • customs clearance (where applicable)

Business Days

Business days are Monday to Friday, excluding public holidays.

4) Order Processing Time

Orders are processed after payment confirmation.

Typical processing time:
✅ Same day to 1 business day

Orders placed on weekends or public holidays are processed the next business day.

5) Shipping Fees

Shipping fees (if applicable) will be shown during checkout before you pay.

Some orders may qualify for:

  • free shipping promotions (when available)

  • discounted delivery depending on location or basket size

6) Delivery Address Requirements

To avoid failed deliveries, please ensure:

  • Your delivery address is complete and correct

  • You include your town/city, suburb, and postal code

  • You provide a reachable contact number (telephone coming soon on our side, but customer number must work)

If the address is incomplete or incorrect, delivery may be delayed or returned.

7) Delivery Attempts & Failed Delivery

If a courier attempts delivery and cannot deliver due to:

  • incorrect address

  • customer unavailable

  • customer not reachable

  • restricted access areas

the courier may:

  • reschedule delivery, or

  • return the parcel to the depot, or

  • return the parcel back to us

Additional delivery fees may apply for re-delivery depending on the courier.

8) Tracking Your Order

Once your order is shipped, we may send tracking details via email.

If you need help tracking your order, contact:

📩 support@na.strykerretail.com

9) Customs & Import Clearance (Namibia)

Because orders are shipped cross-border, some orders may be subject to customs clearance.

This depends on:

  • product type

  • order value

  • customs requirements at the time of import

What We May Request From You

In some cases, we may contact you to confirm:

  • delivery address

  • identity verification (if required)

  • additional customs-related details

This helps prevent delays and ensures successful delivery.

Customs Fees / Duties

Customs charges (if applicable) may be required by Namibian authorities.
These charges are outside of our control and may vary based on customs classification.

10) Receiving Your Delivery

When receiving your order:

✅ Inspect the parcel before opening (if possible)
✅ Report visible damage immediately
✅ Keep your packaging until you confirm the item is correct and working

If your parcel arrives damaged, please email us within 24 hours with clear photos.

📩 support@na.strykerretail.com

11) Damaged, Incorrect, or Missing Items

If you received:

  • the wrong product

  • missing items

  • damaged items

You must contact us as soon as possible so we can assist.

Please include:

  • Order Number (example format: SR-NA-1)

  • photos of the parcel + product

  • description of the issue

12) High-Risk / Restricted Products

Certain products may require special handling during transport (example: batteries, power banks, and electronic items).

We reserve the right to:

  • use a suitable courier option

  • pack items separately

  • delay shipping slightly to comply with courier safety rules

13) Shipping Policy Updates

We may update this Shipping Policy at any time to improve clarity, pricing, delivery methods, or compliance.

The latest version will always be available on this page.

14) Contact Us

For shipping support, delivery updates, or order tracking:

📩 support@na.strykerretail.com
📞 Telephone: Coming Soon
🌍 https://na.strykerretail.com

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