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Privacy Policy – Namibia
Effective Date: 29 January 2026
Support Email: support@na.strykerretail.com
Stryker Retail Namibia (“Stryker Retail”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website:
🌍 https://na.strykerretail.com (“Website”).
By using our Website, you agree to the practices described in this Privacy Policy.
1) Who We Are
Stryker Retail Pty Ltd operates Stryker Retail Namibia. We provide online retail services, including sales of electronics, appliances, furniture, and other consumer goods.
Contact Details:
📩 support@na.strykerretail.com
📍 660 Block C, Mabopane, Tshwane, 0190, South Africa
2) Personal Data We Collect
We may collect the following types of personal data from you when you interact with our Website:
2.1 Information You Provide Directly:
Name, email, phone number, billing/shipping address
Account login information
Payment details (processed securely by third-party payment providers)
Customer service inquiries
2.2 Information Collected Automatically:
IP address, device type, browser type
Pages visited, time spent on pages, click activity
Cookies and similar technologies (see Cookie Policy)
2.3 Information from Third Parties:
Payment processors, shipping providers, marketing partners
3) How We Use Your Personal Data
We use your personal data to:
Process orders and payments
Deliver products and services
Communicate with you about orders, promotions, or customer support
Improve our Website, products, and services
Prevent fraud and ensure security
Comply with legal obligations
4) Legal Basis for Processing
Under the Namibian Data Protection Act, 2019, we rely on the following legal bases:
Performance of a contract (processing orders, delivering products)
Consent (marketing emails, cookies)
Legal obligation (tax, customs, regulatory compliance)
Legitimate interests (website functionality, fraud prevention)
5) Sharing Your Personal Data
We may share your personal data with trusted third parties for the purposes described above:
Payment providers (e.g., PayFast, Ozow, LayUp)
Shipping and courier partners
IT service providers (website hosting, security, analytics)
Legal authorities, regulators, or customs officials where required
We never sell your personal data to unrelated third parties.
6) International Transfers
Some of our service providers may be located outside Namibia. We ensure your personal data is transferred safely and in compliance with applicable data protection laws.
7) Your Rights with Respect to Personal Data
You have the following rights under Namibian law:
Right of Access: Request access to personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data where legally permitted.
Right to Object: Object to the processing of your personal data for specific purposes, including marketing.
Right to Withdraw Consent: Withdraw previously granted consent for cookies or marketing communications.
Exercising Your Rights:
To exercise these rights, please contact us using the details at the bottom of this Privacy Policy.
If you have a complaint about how we handle your personal data, you can submit a complaint to the Namibian Data Protection Commissioner:
📬 Office of the Data Protection Commissioner
Plot 2579, Hamutenya Street, Windhoek West, Windhoek, Namibia
📧 info@odpc.na
8) Data Retention
We retain your personal data only for as long as necessary to:
Complete transactions
Comply with legal obligations
Resolve disputes
Support legitimate business interests
Once data is no longer required, it will be securely deleted or anonymized.
9) Data Security
We implement robust technical and organizational measures to protect your personal data, including:
SSL encryption for Website transactions
Secure storage of payment and personal data
Access control policies
Regular monitoring for security threats
While we strive to protect your data, no method of transmission or storage over the internet is 100% secure.
10) Cookies and Tracking
We use cookies and similar technologies as described in our Cookie Policy. Cookies help improve Website functionality, personalize your experience, and analyze traffic.
11) Children’s Privacy
Our Website is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us to have it deleted.
12) Changes to This Privacy Policy
We may update this Privacy Policy to reflect legal, technical, or business changes.
All updates will be published on this page with the Effective Date updated.
13) Contact Us
For questions about this Privacy Policy or to exercise your rights:
📩 support@na.strykerretail.com
🌍 https://na.strykerretail.com
