Payment Methods Policy – Namibia

Last updated: 29 January 2026

At Stryker Retail Pty Ltd (“Stryker Retail”, “we”, “us”, “our”), we aim to make payments simple, secure, and transparent for customers shopping on Stryker Retail Namibia (https://na.strykerretail.com).

This Payment Methods Policy explains which payment methods we accept, how payments are processed, and what customers must do to ensure their order is confirmed without delays.

1) Accepted Payment Methods (Namibia)

1.1 Bank Transfer / EFT (Primary Payment Method)

Customers in Namibia can make payment via Electronic Funds Transfer (EFT) directly from their bank account.

This is our main payment option for the Namibia store.

✅ Important: Payments must be made from the customer’s bank account using correct reference details (see Section 4).

1.2 Card Payments (Coming Soon)

We are currently working on enabling card payments for Namibia customers.

💡 Status: Coming soon
📞 Telephone support: Coming soon

1.3 Cash Deposits (Not Recommended)

Cash deposits may cause delays and may be harder to verify.

If you plan to deposit cash, please contact us first so we can advise you properly.

2) Pricing, Currency & Cross-Border Notes

All prices displayed on na.strykerretail.com are shown in South African Rand (ZAR) unless stated otherwise.

Because some products may be shipped cross-border, the final amount paid may be affected by:

Your bank’s exchange rate (if applicable)
Bank transfer fees
Cross-border transaction charges (depending on your bank)

Stryker Retail is not responsible for fees charged by your bank or any third-party financial institution.

3) Order Confirmation & Payment Verification

3.1 When is my order confirmed?

Your order will only be confirmed once:
✅ payment is received in full, and
✅ payment is successfully verified by our team.

3.2 Payment verification time

Payments are typically verified within 24–48 business hours, depending on:

banking clearance times
weekends/public holidays
the accuracy of the payment reference
proof of payment submission (if required)

4) Payment Reference Rules (VERY IMPORTANT)

To avoid delays, customers must use the correct payment reference when making EFT payment.

Required reference:

Use your order number as the payment reference.

Example format:
SR-NA-1234

If the correct reference is not used, your order may be delayed because we may not be able to match your payment to your order.

5) Proof of Payment (POP) Requirements

If we request Proof of Payment (POP), the customer must send POP using the rules below.

POP must be:

✅ directly generated from your bank (official proof)
❌ screenshots are NOT accepted
❌ edited documents are NOT accepted
❌ forwarded POPs from random email addresses may be rejected

POP email submission:

Send POP to: support@na.strykerretail.com

Email subject line format:
Proof of Payment – SR-NA-1234

Your POP email must include:

Order number
Full name
Amount paid
Date of payment
Your contact email used at checkout

6) Underpayments, Overpayments & Split Payments

6.1 Underpayments

If you pay less than the total order amount:

your order will not be processed until the outstanding balance is paid.

6.2 Overpayments

If you accidentally overpay:

we will contact you to arrange a refund or store credit, depending on the situation.

6.3 Split payments

Split payments are not recommended.
If you must split payments, contact support before paying so we can assist.

7) Failed Payments & Unpaid Orders

If payment is not received within a reasonable time:

the order may remain on hold, or
it may be cancelled automatically.

Stock availability is not guaranteed until payment is confirmed.

8) Fraud Prevention & Payment Security

To protect our customers and our business, we may request additional verification for certain orders, including:

POP verification
customer identity confirmation (where reasonable)
address verification (where required)

If we suspect fraudulent activity, we reserve the right to:

cancel an order
refuse processing
hold an order until verification is complete

9) Refunds for EFT Payments

If a refund is approved (according to our Returns & Refunds Policy):

refunds will be processed back to the original bank account where possible
processing time may vary depending on banks

Refunds are not instant and may take several business days to reflect.

10) Customer Support (Namibia)

If you need help with payment or order confirmation, contact us:

📧 Email: support@na.strykerretail.com
📞 Telephone: Coming soon
🌍 Website: Stryker Retail Namibia – https://na.strykerretail.com