Returns Center Policy – Namibia

Effective Date: 29 January 2026
Support Email: support@na.strykerretail.com
📞 Telephone: Coming Soon
Website: https://na.strykerretail.com

Welcome to the Stryker Retail Namibia Returns Center.
This page explains how to log a return, what information we need from you, and what happens after you submit your return request.

Our goal is to make returns simple, fair, and easy to understand.

1) What This Returns Center Is For

You can use our Returns Center to request:

✅ A return
✅ A refund (where eligible)
✅ An exchange (where stock is available)
✅ Help with a damaged / incorrect / defective item
✅ Assistance if you received an incomplete order

2) Return Window (Time Allowed)

You may request a return within:

14 calendar days from the date you receive your order.

If you contact us after 14 days, we may not be able to approve the return unless the product is defective or covered by warranty.

3) How to Log a Return (Step-by-Step)

To submit a return request:

Step 1: Go to the Returns Page

Visit: Log a Return on our website.

Step 2: Provide the Required Details

Please include:

Your Order Number (example: SR-NA-1)
Your Full Name
Your Email Address used during checkout
The product name(s) you want to return
The quantity being returned
The reason for return
Clear photos (if damaged/incorrect)

Step 3: Submit the Return Request

Once submitted, you will receive an email confirmation from our team.

4) What Happens After You Submit

After you log a return:

We review your request within 1–3 business days
We may ask for additional details (photos, packaging condition, etc.)
If approved, we will send you return instructions and the return address
Once we receive the item, we inspect it before final approval

5) Return Conditions (Important Rules)

To qualify for a return, the item must generally be:

Unused and in original condition
In the original packaging
With all accessories, manuals, cables, and freebies
Not physically damaged due to misuse

If an item is returned used, damaged, or incomplete, the return may be rejected or may qualify for a partial refund only.

6) Items That May Not Be Returnable

For safety and hygiene reasons, some products may not be eligible for return, including:

Opened personal care / hygiene items
Certain consumables
Items damaged by incorrect use
Items missing original packaging or key components

If you’re unsure, email us first before sending anything back.

7) Incorrect / Damaged / Defective Items

If your order arrives damaged, faulty, or not what you ordered, contact us immediately.

Email: support@na.strykerretail.com
Include:

Your Order Number
Photos of the item and packaging
A short description of the problem

If confirmed, we will assist with a replacement, exchange, or refund (depending on stock and product type).

8) Refund Processing

If your return is approved:

Refunds are processed within 48 – 72 hours after final inspection approval
Refunds are sent back using the original payment method where possible

Please note: banking processing times may vary depending on your bank.

9) Return Shipping Costs

If you are returning an item due to a change of mind, you may be responsible for return shipping costs.
If the return is due to wrong item / damage / defect, we will assist where possible.

We recommend using a trackable courier and keeping your tracking details.

10) Buyer Instructions (Must Follow)

To avoid delays or rejection, please follow these rules:

✅ Log your return using the Returns Center / Log a Return page
✅ Use the correct order number (example: SR-NA-1)
✅ Do not send items back without approval
✅ Pack the item safely to avoid damage in transit
✅ Keep proof of shipping / tracking
✅ Respond to our support emails quickly if we request more information

11) Contact Us

If you need help with your return:

📩 support@na.strykerretail.com
📞 Telephone: Coming Soon
🌍 https://na.strykerretail.com