Returns & Refunds – Namibia

Effective Date: 29 January 2026
Support Email: support@na.strykerretail.com

At Stryker Retail Namibia, we want every customer to be happy with their purchase. If a product does not meet your expectations, our Returns & Refunds Policy is designed to be simple, transparent, and fair. This page explains how you can return products, what conditions apply, and how refunds or exchanges are handled.

1) General Returns Policy

  • You may return products purchased on https://na.strykerretail.com within 14 calendar days from the date of delivery.

  • Returned items must be in original condition, unused, and in the original packaging.

  • Certain items are non-returnable, including:

    • Perishable goods (food, drinks)

    • Personalized or custom-made items

    • Opened consumables or hygiene products

  • Always include the original invoice or proof of purchase with your return.

2) How to Initiate a Return

To make the returns process easy and fast:

  1. Go to our Log a Return page.

  2. Complete the return form with the following information:

    • Order number (found on your invoice, e.g., SR-NA-1)

    • Product name(s) and quantity being returned

    • Reason for return

    • Preferred resolution (refund, exchange, or store credit)

  3. Submit the form. You will receive a confirmation email with further instructions on how to send your item back.

Tip: Ensure your email is correct so you receive all updates about your return.

3) Shipping Returns

  • Customers are responsible for return shipping costs, unless the product is defective, damaged, or incorrect.

  • Always pack the item securely to prevent damage during transit.

  • Use a trackable shipping method and keep the tracking number for reference.

4) Refunds and Exchanges

  • Once we receive your returned item, it will be inspected to ensure it meets our return conditions.

  • You will be notified via email if your return is approved or rejected.

  • Approved refunds will be processed within 48 – 72 hours via the original payment method.

  • Exchanges will be shipped once the returned item has been received and inspected.

Important:

  • Proof of Payment (POP) for manual transfers must come directly from your official bank email.

  • We do not accept screenshots or forwarded emails.

  • Send POP to: eft@na.strykerretail.com (or a dedicated FNB Namibia account email).

5) Damaged or Defective Products

  • If you receive a product that is damaged, defective, or not as ordered, contact us immediately at support@na.strykerretail.com.

  • Include:

    • Photos of the product

    • A brief description of the issue

  • We will arrange either a replacement or a full refund at no extra cost to you.

6) International / Customs Considerations

  • Products shipped from outside Namibia may be subject to customs duties, taxes, or import restrictions.

  • Customers may be required to provide customs clearance information.

  • After payment, send an email with your order number and customs details to: customs@na.strykerretail.com.

  • Delays may occur for items requiring customs clearance, and returned items must comply with Namibian customs regulations.

7) Your Responsibilities as a Buyer

To ensure a smooth return:

  1. Complete the Log a Return form accurately.

  2. Send items back in original packaging.

  3. Use a reliable and trackable shipping method.

  4. Provide correct POP or payment confirmation if required.

  5. Respond promptly to emails from our customer care team regarding your return.

Following these steps helps us process your return faster and ensures you get your refund or exchange without delays.

8) Contact Information

For questions or assistance regarding returns and refunds:

📩 support@na.strykerretail.com
🌍 https://na.strykerretail.com
📞 Telephone: Coming Soon

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